Complaints Policy Amano Technologies Limited

Applies to Amano Student Support and Amano Connect customers.  We are dedicated to providing you with a high level of service at all times, but if you are not satisfied, please contact any of our staff. We will listen; handle your complaint promptly, fairly, and in a non-confrontational way. We will try to find a solution wherever we can and we welcome your feedback.

 

Stage 1

If you have a complaint or are dissatisfied in any way please contact us:

  • Telephone: 01822 600060 or 0800 5200872
  • Email: info@amanotech.com
  • Write to: Business Director, Unit 22, West Devon Business Park, Tavistock, Devon, PL19 9DP. Or Text: 07813 899570

Stage 2

From receiving your complaint by telephone, email or text a named team member will contact you within 1 working day. If you write to us we will respond in writing within 2 working days.

Stage 3

Your complaint will be investigated and we will seek a resolution and contact you again within 5 working days of you first contacting us.

Stage 4

In the event that you remain unhappy you may contact us again and talk to our Business Director directly who will respond within 2 working days.

Stage 5

If you are dissatisfied with the Amano Technologies response you may wish to contact the following:

 

If a DSA student: your Disability Officer or your Assessor at the Access Centre.

If an Amano Connect customer: your Local Authority or Trading Standards representative.

 

Stage 6

If you remain dissatisfied, you may wish to take the matter further with a funding or statutory body. These may be:

  •   Student Finance England, Tel: 0300 100 0607, www.direct.gov.uk/dsas
  •   NHS Bursaries. Tel: 0845 358 6655, dsa@nhspa.gov.uk
  •   Student Finance Wales Tel: 0300 100 0618,
  •   The Open University, Tel 0300 303 5303, dsa-queries@open.ac.uk
  •   The Telecare Services Association. Tel – 01625 520320, info@telecare.org.uk
  •   We can provide you with the details of other organisations on request.

If you remain dissatisfied, the ultimate point of appeal for a student, DSA related complaints is:

DSA-QAG, Centrum House, Sixth Floor, 38 Queen Street, Glasgow, G1 3DX. Tel: 0141 548 8006, administration@dsa-qag.org.uk

Please note that all complaints will be logged and these records will be made available to statutory regulatory bodies where requested for audit purposes. No personal details will be passed on.

Policy Review: 02/11/17 Graham Coiley

Download this policy as a PDF here >>.