Specialist Mentor (Autistic Spectrum Disorder - ASD) Egham, South Wales, Bristol and Bath

Why join Team Amano?

      • Competitive hourly pay rate.
      • Inclusive and supportive work environment collaborating with like-minded professionals.
      • Regular CPD e.g. Assistive Technology, disability and best practice.
      • Streamlined digital systems with e-signatures and e-invoicing to minimise admin time.
      • Student app that enables learners to monitor remaining support hours, approve timesheets, view their DSA documents and more.

Student Support Coordinator

Location: 22 Atlas House, West Devon Business Park, Tavistock, Devon, PL19 9DP

The company

Amano is a provider of specialist learning support to disabled students studying in higher or further education, and to apprenticeship learners. Amano is an accredited Disabled Students Allowance provider offering academic student support, our reputation has been built upon a professional, reliable and friendly approach to learner support. Our students and learners report high levels of satisfaction, and our services positively impact their access to, success in, and progression from education.

The role

Working within a vibrant and friendly team, the main duties of your role will be dealing with inbound and outbound calls and emails, creating and maintaining student records and allocating students to our consultants.

Key responsibilities

• Provide effective advice, guidance and supervision to Amano consultants who are supporting disabled students and learners in various educational settings – this aspect of the role will include face-to-face, telephone, and remote support.
• Give guidance to Amano consultants on how the Disabled Students Allowance (DSA) and other learning support funding works.
• Communicate promptly and professionally with other DSA stakeholders e.g. Assessors and education institution student support services.
• Communicate effectively with students, learners, and occasionally their family members to further their academic success and progress.
• Contribute to the effective and efficient running of the head office support team, and ensure the highest professional standards are maintained.
• Contribute to the development of the Amano innovative systems and procedures.
• Monitor student engagement with their support and follow-up when appropriate.
• Ensure that Amano consultants are working to both the Amano standards and the quality frameworks and audit standards that are in place.
• Be required to complete Amano administration and record keeping promptly and accurately.
• Ensure that personnel records are complete and accurate.
• Follow Amano safeguarding, health and safety, lone working, and professional and personal boundaries policies.

Essential skills and qualifications 

  • Maths, English and ICT, GCSE Grade A-C or equivalent.
  • Highly motivated flexible individual, self-starter able to work on your own or as part of a team, ability to prioritise and handle a diverse workload.
  • Strong administration skills & ability to work in a results-driven, high-activity environment with a good working knowledge of MS office packages.
  • Excellent planning and organisational skills with a high attention to detail and good time keeping.
  • Good interpersonal skills and written and oral communication skills with a customer centric approach.
  • Positive attitude, keen to learn, confident, enthusiastic, conscientious, and passionate about making a difference.

Desirable skills

  • Have a good understanding of inclusivity and diversity in education and awareness of how the DSA and other funded learning/work support operates.
  • Be able to guide a support consultant to assess a student’s needs and establish an appropriate Individual Support Plan.
  • Understand the needs, objectives, and constraints of others, but also have an awareness of a student’s strengths.
  • Have a good understanding of the particular demands of study in higher education or similar settings.
  • Be able to clearly assess (and correctly advise) when a referral to, or ‘signposting’ to another service is required.
  • Ideally have a good working knowledge of assistive technologies (AT) and related AT strategies to support learning.
  • Be proactive in maintaining your CPD.

Please send your CV to amanorecruitment@amanotech.com

Mandatory Qualification Criteria

All Amano Learning Support Consultants are required to meet certain mandatory qualification criteria and/or have professional body membership

Please see the DfE Guidance Document.